Hoppy Place Inflatables Rental Agreement & Terms of Service

This Agreement is made between Hoppy Place Inflatables, hereinafter referred to as the “Service Provider,” and the individual or entity renting the equipment, hereinafter referred to as the “Client.”

For the purposes of this Agreement, the Service Provider agrees to deliver to the Client the inflatable units listed on the Client’s Rental Invoice (collectively referred to as the “Product”). Each Rental Invoice issued by the Service Provider is hereby incorporated into and made a part of this Agreement in full.

Delivery Policy

Delivery will be made to the address provided by the Client. By booking, the Client grants the Service Provider permission to enter the property for setup and takedown at the agreed-upon times. The Client is responsible for ensuring vehicle access. If the Service Provider’s crew is delayed or unable to enter the property, the Client assumes responsibility.

If the delivery address changes after arrival, additional travel fees, reduced rental time, or cancellation without refund may apply.

For inflatables and other large item setups, the Service Provider requires direct dolly access to the setup location with at least 5 feet of clearance and slopes less than 5% grade. Indoor setups must have either double doors with the center pole removed or roll-up doors with a minimum 5-foot clearance. Indoor setups must be measured and disclosed to the Service Provider in detail to ensure safety. No stairs or elevators are allowed at this time.

Power Requirements: The Client must provide a working 20 amp power outlet within 50 feet of the setup location.

Water requirements (if applicable): Provide _*water spigot*__  within 50ft for waterslide inflatable rentals.

Cancellation, Refund, & Remaining Balance Policy - Non-Weather Related

Once signed, this contract is legally binding.

If the Client cancels within 5 days of the event, the deposit is non-refundable but may be applied as credit toward a future event, within 60 days of the original rental date, subject to availability. 

Remaining balances must be paid by 9:00 AM the day before the event. If unpaid, the Service Provider will automatically charge the card on file. Failure to pay by this time may result in cancellation without refund.

To cancel or reschedule due to non-weather related reasons, the Client must give notice by 9:00 AM the day before the event, by which point the deposit isn’t refundable, but can be used towards a future rental, within 60 days of original rental date. Late cancellations or no-shows result in the full balance being due with no refund.

Credit card payments are subject to a 3.5% processing fee. The card on file will be considered the default payment method unless otherwise specified.

Weather-Related Cancellations

If the Client chooses to cancel the rental due to weather conditions, the following terms apply:

  • The initial deposit is nonrefundable under all circumstances. However, the Client may apply the full amount of the deposit as a credit toward a rescheduled event, provided the new date occurs within 60 calendar days of the original scheduled event date.
  • The second payment is eligible for a refund. The Client may elect one of the following options:

    • Receive a refund of the second payment, or
    • Apply the second payment as a credit toward a rescheduled event, also to be held within 60 calendar days of the original event date.

If the rescheduled event does not take place within the specified 60 calendar day window, all payments made, including the initial deposit and second payment, will be forfeited and no further credits or refunds will be issued.

Weather-related cancellations must be communicated no later than 7:00 AM on the event day. The Service Provider reserves the right to assess weather safety concerns and may cancel for safety reasons at its sole discretion.

Cleaning Policy & Fees

Please help the Service Provider keep its inflatables safe and clean:

  • No shoes, food, drinks, gum, candy, silly string, phones, tablets, sharpies, sharp objects or other debris allowed inside or on the inflatable.
  • If any of the above is found during cleaning, a $150 cleaning fee will be automatically charged to the card on file.
  • Pet waste must be removed before arrival. If not, a cleaning fee will be assessed.
  • Soap or suds are strictly prohibited. Soap damages inflatables and creates safety hazards. Any damage from soap is the Client’s responsibility and considered intentional.

Delivery, Testing & Risk Assumption

The Client assumes all risk of loss once equipment is delivered to the rental address.

The Client is responsible for any damage caused during testing or use. Upon delivery, the Client must inspect the equipment and notify the Service Provider of any defects immediately. Failure to report issues at the time of delivery indicates the product is in working condition and acceptable.

Transporting Equipment

The Service Provider will deliver and pick up the equipment from the address listed on the Client’s Rental Invoice. The Client covers all delivery charges based on distance from the Service Provider’s warehouse.

The Service Provider is not responsible for delays due to traffic, road conditions, or other unforeseen events.

Client Responsibilities

Once delivery is complete, the Client is responsible for the Product until pickup, including all rental sites such as homes, parks, businesses, and studios. Responsibility ends when the Service Provider completes an inventory check upon return.

If the setup area includes underground irrigation or water lines, they must be disclosed in advance and clearly marked. The Service Provider is not responsible for damage to undisclosed underground systems.

Use Restrictions

  • Equipment is for U.S. domestic use only unless the Service Provider agrees in writing.
  • Equipment must remain at the rental location unless the Service Provider provides written permission.
  • Only Service Provider staff may set up, operate, or take down the equipment.
  • Subleasing is prohibited without written consent.
  • Do not remove serial numbers, tags, or company logos.
  • Use of the Product in a production or event not authorized by the Service Provider is a material breach of this Agreement.

No Warranty

The Service Provider makes no warranties—express or implied—regarding the condition, fitness, or performance of the rental items. The Client accepts the equipment as-is and waives all warranties.

Damages, Loss, or Theft

  • If equipment is damaged, the Service Provider will determine whether it can be repaired or must be replaced.
  • The Client is responsible for the full cost of repair or replacement at retail value, including tax, shipping, and setup.
  • If equipment is lost, stolen, or destroyed, the Client must file a police report immediately and notify the Service Provider.
  • Soap use on inflatables is considered damage and is fully the Client’s responsibility.

Early End to Event

If the Client’s event ends earlier than scheduled, the Client must notify the Service Provider immediately. A 10% rescheduling fee may apply if a same-day pickup is needed outside the originally agreed window.

Title & Ownership

All equipment remains the sole property of the Service Provider. It may not be assigned, pledged, or encumbered in any way by the Client.

Right of Inspection & Removal

The Service Provider reserves the right to inspect equipment at any time. If a breach occurs, the Service Provider may remove the equipment without notice or liability.

Indemnification

The Client agrees to hold the Service Provider, its employees, agents, and affiliates harmless against any and all losses, damages, or claims, including those arising from injuries or accidents during use. This indemnification applies before, during, and after the rental term.

Release of Liability

The Client releases the Service Provider from all claims or liabilities—including injury or death—arising from use of the equipment, regardless of whether it was due to negligence or any other cause. The Client agrees not to sue for such claims.

Governing Law & Jurisdiction

This contract is governed by the laws of Georgia. All disputes must be resolved in Paulding County Superior Court, unless otherwise agreed.

Dispute Resolution

Initial Step: Direct Contact

The Client is encouraged to contact the Service Provider first, as most issues can be resolved informally.

Mediation Requirement

Before any legal action is taken, both parties must participate in at least 4 hours of mediation in Paulding County, Georgia, with a mutually agreed-upon mediator.

Class Action Waiver

All disputes must be resolved on an individual basis. The Client waives the right to participate in class actions or collective proceedings.

Breach & Default

If the Client breaches this Agreement—through non-payment, misuse, bankruptcy, etc.—the Service Provider may immediately terminate the contract and repossess the equipment. The Client is liable for any collection, legal, or repair costs.

Termination by Service Provider

The Service Provider reserves the right to terminate this contract with 24-hour notice. All equipment must be made available for pickup in original condition. Termination does not waive the Service Provider’s right to pursue damages.

Client Checklist: By Renting, the Client Acknowledges That…

  • A competent adult (18+) will supervise the inflatable at all times.
  • Inflatables will be shut down if winds exceed 15 mph.
  • No silly string, paint, glitter, gum, food, drinks, pets, shoes, or sharp objects will come into contact with the equipment.
  • Children will not play inside with mismatched age or weight groups (e.g., toddlers and adults together).
  • Pregnant individuals may not use the inflatable.
  • The Client will notify the Service Provider immediately if the event ends early.